The company has set up a marketing system of technical support, installation and maintenance to provide users with timely and comprehensive services. Presently, the company has two overseas subsidiaries and offices in Egypt, Cambodia and Angola. Domestically, the company and its sales service provider have a team of over 100 service engineers. The company’s 24-hour service hotline has been opened. We promise that our service engineer will arrive at the scene within 4 hours.
The company’s Shanghai headquarters sales service center, service centers in northern and southern China and service outlets in provinces and municipalities form a three-level service system. Local service outlets ensure that service personnel will arrive at the user’s premise within 4 hours. The service centers in northern and southern China can provide part storage, technical and labor support. The company’s Shanghai headquarters has established a service database for on-site engineers to search via internet. It also allows service specialists from the headquarters to conduct remote diagnosis and elimination of faults via internet.
1、Well-developed three-level sales and service system
First-level agency: Engineering and technical service departments of local dealers or distributors
Second-level agency: Subsidiaries and branch offices of Cooltech
Third-level agency: Cooltech’s Shanghai headquarters
2、Cooltech’s sales and service agencies across the country
Eastern China: Sales service center of Cooltech’s Shanghai headquarters
Nanjing company
Northern China: Cooltech’s northern service center
Beijing company, Hebei company, Shenyang company, Zhengzhou office, Changchun office, Harbin office, Jinan office and Taiyuan office
Southern China: Cooltech’s southern service center
Southern China: Cooltech’s southern service center
Guangzhou company, Shantou company, Shenzhen company, Xiamen offic
Central China: Wuhan company, Changsha office, Nanchang office
Southwestern China: Chongqing company, Kunming office, Nanjing office
Northwestern China: Xi’an company, Urumchi office
In addition, the company has more than a dozen of sales service providers covering more than 20 provinces and municipalities.
